• Oversee the execution of projects from initiation to closure, ensuring adherence to timelines, budgets, and quality standards.
• Develop and implement project management processes and methodologies to optimize delivery efficiency.

Team Leadership and Management:

• Lead, mentor, and motivate the delivery team to ensure high performance and professional growth.
• Allocate resources effectively and manage workload distribution to optimize team productivity.

Client Relationship Management:

• Serve as the primary point of contact for clients, ensuring clear communication and understanding of project requirements.
• Proactively address client concerns and escalate issues as necessary to ensure client satisfaction.

Quality Assurance and Control:

• Establish and enforce quality assurance processes to deliver projects that meet or exceed client expectations.
• Conduct regular reviews and audits to identify areas for improvement and implement corrective actions.

Resource Allocation and Management:

• Manage project resources, including personnel, equipment, and materials, to ensure optimal utilization and cost-effectiveness.
• Anticipate resource needs and plan accordingly to avoid delays or bottlenecks in project execution.

Risk Management:

• Identify potential risks and develop mitigation strategies to minimize project disruptions and ensure successful delivery.
• Monitor project progress and implement contingency plans as needed to address unforeseen challenges.

Timely Delivery Management:

• Monitor project schedules and milestones to ensure timely delivery of all project phases and deliverables.
• Proactively identify and resolve issues or obstacles that may impact project timelines.

Stakeholder Engagement and Communication:

• Develop and maintain a comprehensive stakeholder management plan to ensure regular and transparent communication with all stakeholders, including clients, team members, senior management, and external partners.
• Facilitate stakeholder meetings to gather input, share progress updates, and align project objectives with business goals.

Escalation Process and Conflict Resolution:

• Establish a clear escalation matrix that outlines the steps and channels for escalating issues within projects, ensuring swift resolution with minimal involvement from the Business Unit Head.
• Implement conflict resolution strategies to address and resolve disputes or disagreements among project stakeholders or team members, maintaining project harmony and cooperation.

Leadership and Team Development:

• Foster a culture of continuous learning and improvement within the project delivery team, encouraging professional development through training, mentoring, and exposure to new challenges.
• Recognize and reward team achievements and individual contributions to promote morale and motivation.