Connecting citizens to the services they need.
Overview
Citizens interact with urban services through questions, requests, complaints and feedback. AMNEX brings these interactions together through one connected contact centre. Our Contact Centre as a Service (CCaaS) brings voice, chat, messaging, email and digital interactions together to create a connected channel for citizen support.
Powered by conversational AI, multilingual speech and language capabilities, intelligent routing and enterprise integrations, the platform helps cities and public service organisations handle enquiries, complaints and service requests more efficiently.
Intelligent citizen engagement
Omnichannel support
Connect citizens through voice, chat, email, messaging and digital channels through a unified service environment.
AI-powered assistance
Automate routine enquiries, guide citizens through service requests, and provide contextual support for complex issues.
Multilingual conversations
Enable citizens to access information and support through conversations in supported regional and international languages.
Connected service workflows
Integrate conversations with CRM systems, knowledge platforms and enterprise applications to support end-to-end service delivery.
Agent intelligence
Provide service teams with relevant information, response suggestions and next-best actions during interactions.
Conversation analytics
Analyse interactions to identify recurring concerns, service gaps and opportunities to improve citizen services.
Supporting smarter urban services
Citizen enquiries and helpdesks
Provide timely answers to citizen’s questions about public services.
Complaints and grievance redressal
Capture complaints, route grievances, and support timely resolution.
Civic service requests
Simplify service requests through connected workflows and automated assistance.
Bookings and appointments
Enable convenient bookings, appointment scheduling, and automated confirmations.
Public service information
Deliver accurate information about civic services, processes, and updates.
Outbound notifications and feedback
Send service updates, reminders, and collect citizen feedback.
Multilingual citizen support
Enable accessible conversations across supported regional and international languages.
