Employment
Full Time
Experience
1-3 Years
Location
Ahmedabad
Open Positions
3
Job Code
AIPL/CORP/ITINFRA/NOC/2607
Essential Qualification:
- Bachelor’s degree in Information Technology, Computer Science, or equivalent field
- 1–3 years of experience in NOC Operations or IT Infrastructure Support environment
- Strong understanding of networking concepts including TCP/IP, DNS, DHCP, VPN, routing, and switching
- Hands-on experience with Linux/Unix and Windows server environments
- Familiarity with monitoring and observability tools such as Grafana, Prometheus, SIEM, and EDR
- Strong troubleshooting, multitasking, and analytical skills
- Excellent communication and documentation abilities
- Ability to work in 24×7 rotational shifts and handle high-pressure operational environments
- Certifications such as CCNA, CompTIA Network+, or MCSA preferred
- Exposure to cloud platforms like AWS, Azure, or GCP is an added advantage
Essential Area of Expertise:
- Network Operations Center (NOC) Monitoring
- Network & Server Infrastructure Monitoring
- Incident Management & Troubleshooting
- TCP/IP, DNS, DHCP, VPN, Routing & Switching
- IT Infrastructure Monitoring Tools (Grafana, SIEM, EDR, Prometheus)
- Linux/Unix & Windows Server Administration
- IT Operations & Support Management
- Security Compliance & Patch Management
- Ticketing System & Incident Documentation
- 24×7 Infrastructure Operations Support
Desired Area of Expertise:
- Cloud Infrastructure Monitoring (AWS / Azure / GCP)
- ITIL-based IT Operations & Service Management
- Network Performance Monitoring & Reporting
- Infrastructure Incident Escalation Management
- Server & Application Health Monitoring
- Preventive Maintenance & System Health Checks
- Security Monitoring & Operational Compliance
- SOP Documentation & Process Improvement
- Enterprise Infrastructure Support Environment
Role and Responsibility
- Monitor network systems, servers, and applications to ensure high availability and performance
- Respond to alerts, outages, and performance degradation issues in a timely manner
- Perform first-level troubleshooting for network, server, and application-related incidents
- Escalate unresolved issues to Level 2/3 support teams with detailed initial analysis
- Maintain accurate incident records, resolution details, and operational logs in ticketing systems
- Conduct routine system health checks and generate uptime/performance reports
- Participate in scheduled maintenance activities and emergency support windows
- Support security compliance initiatives and assist with patch management activities
- Follow and improve operational SOPs, monitoring procedures, and incident response processes
- Collaborate with infrastructure, network, and security teams for issue resolution and service continuity
- Support continuous monitoring and operational excellence in a 24×7 NOC environment
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